Terms & Conditions

/Terms & Conditions
Terms & Conditions 2017-06-18T11:35:25+00:00

Booking Conditions:

Here are our booking conditions. Please read these carefully as they set out the terms of the contract that you will enter into when you make a booking with us. Please contact us if you have any questions.

Arrival and Departure:

Weekly bookings run from Friday to Friday or from Monday to Monday. Short break stays generally run from Friday to Monday or Monday to Friday. Bookings for two-night stays are available by contacting Pitcairlie Leisure Business directly by telephone or email. To arrange alternative arrival dates, group bookings and events Pitcairlie Leisure Business must be contacted directly to make bookings.On the day of your arrival, your cottage will be available from 3.00 pm. Please let us know if you will be arriving late so that we can arrange entry. On the day of departure, you must vacate your cottage by 10.00 am.PaymentAll bookings are subject to written confirmation. A deposit is payable at the time of booking of 30% of the total rent. Once the deposit has been paid and the booking has been confirmed in writing by us, a binding contract will exist between us. Deposits are non-refundable unless we are unable to accept the booking.The full balance is due six weeks before the arrival day. If this is not received timeously, we have the right to cancel the holiday and the deposit will be lost. We are not obliged to send reminders. For bookings made within six weeks of the arrival day, the full rent must be paid immediately.Our prices are inclusive and quoted in Pounds GB inclusive of VAT at the prevailing rate. Payment may be made by cheque (made payable to ‘Pitcairlie Leisure Business’), by bank transfer, or by credit / debit card over the telephone.

Occupancy:

Only the persons listed in the booking request, or notified to us and accepted by us afterwards, may stay in the property. The maximum occupancy of the property, as shown in our website, must not be exceeded. Bookings will not be accepted from groups of single persons under the age of 25 years without our prior agreement.

Cots and High Chairs:

We will provide a travel cot and/or high chair on request. However, please bring your own cot linen.

Pets:

One well behaved dog may be allowed in The Lodge at our discretion subject to a small extra cleaning charge. Prior notification and agreement must be made at the time of booking before bringing a dog. Pets are not permitted in the other accommodation.

Smoking: 

Smoking is not permitted within any of our properties.

Cancellation:

Once you have booked your stay with us and we have accepted your booking, our agreement is a legal contract and any deposit you may have paid is non-refundable. If you need to cancel, please contact us immediately and confirm it in writing.For holidays cancelled by you, you will remain liable to us for payment of the total cost of the holiday. However, if we are able to re-let the accommodation, all monies paid in excess of the deposit will be refunded, less a £50.00 administration fee plus any shortfall in the rent achieved, taking into account that we may have to discount the rent to secure a booking quickly at short notice.Each apartment/cottage is booked as a separate contract. A cancellation in one cottage will not cover the rent for any other apartment/cottage either for that week or any subsequent week.

Insurance:

We strongly recommend that you obtain suitable holiday insurance to avoid any loss owing to cancellation.Non-AvailabilityWe will only cancel your booking if your accommodation becomes unavailable for reasons beyond our control. In this unlikely event, we will attempt to offer you alternative accommodation. However, if this is not possible or unacceptable to you, we will refund all monies paid by you. Whatever the circumstances, our liability to you will not extend beyond a full refund. We shall not be responsible for any consequential loss.

Sub-Letting:

The accommodation must not be sub-let and the number of persons using the accommodation must not exceed the maximum number advertised and declared in the booking form.

Inspection and Maintenance:

We or our representatives shall be allowed access to the accommodation at any reasonable time for inspection or maintenance.

Damages and Breakages:

Please take good care of our accommodation. Whilst we employ housekeepers, guests are expected to leave the cottages in a neat and tidy fashion with all bins emptied and all dishes washed and put away. You are responsible and liable for any breakages which you cause to the accommodation or its contents. We do not normally charge for minor breakages, but you will be held responsible for repair or making good if we consider that the damage or breakage is significant. Please report any damage or breakages as soon as they occur.You will report without delay any defects in the property or any breakdown of equipment or appliances therein. Arrangements for repair or replacement will be made as soon as possible.

Anti-Social Behaviour:

You agree not to act in any way which might cause disturbance to any neighbouring properties. If we consider that you have behaved anti-socially, irresponsibly, or have caused significant damage to the property or the property of others, we are entitled to terminate your let immediately without a refund.

Liability:

We do not accept any liability for any damage, loss, injury, sickness or inconvenience to any member of your party, or any vehicles or possessions belonging to any of them, howsoever caused, nor shall we be liable for any additional expenses incurred by you whether directly or indirectly caused by or arising from any aspect of your booking with is. Under no circumstances shall our liability to you exceed the amount paid by you to us.

Website Content:

We will endeavour to ensure that the content of this website is always accurate, honest, and up-to-date. However, all content, including prices, is subject to change without notice.

Personal Information:

All personal information collected through the forms in this website will be used only for the purpose intended, e.g. to answer an enquiry or to process a holiday booking. Personal information will not be retained for longer than is necessary to satisfy the enquiry or booking made.

Mailing List:

In the case of our mailing list, we will retain the information supplied by you for the purpose of operating our mailing list. Your information will not be shared with any other third parties. We will remove your details from our mailing list on request.

Cookies:

 Cookies are small parcels of data stored temporarily on your hard drive while you are browsing a website. These are a standard mechanism used by most websites. Our website employs cookies for the purpose of maintaining user sessions to enable the booking process. Cookies are also used for the purpose of generating access statistics. These provide us with general information about how our website is used. No personal information that would enable us to identify individuals is either obtained or stored, and these cookies are deleted automatically within 24 hours. By using our website with cookies enabled, you consent to our use of cookies.

Links:

Links to external websites are provided as a service to our users, e.g. where they contain information that may be of either general or specific interest to persons planning a self-catering cottage holiday. However, we are not responsible for the content, views, or accuracy of information on external websites.

Data:

You accept that data gathered during the course of this booking may be held on computer.

Applicable Law:

When making a booking with us, you agree to comply with the above terms and conditions. In the event of a dispute, the laws of Scotland shall apply and the Scottish courts shall have jurisdiction.